e-Commerce is big business. Every industry and niche is covered.
It feels like just about everyone has started a side hustle with an online shop of some description.
To generate an income – and grow your e-Commerce business, you need to stand out amongst even the likes of Amazon and eBay. That’s a tall order. However, to grow into a strong and sustainable online store, you should take a page out of their how-to books: control and influence their customers’ experiences.
How do you actually grow your online business and create the impression that you’re one of the big Internet players? Even with a limited budget, you can. Outsourcing various aspects of your business processes will achieve growth for your business. By clicking on this link, you’ll read about the reliable online services you can use that will take your online store to the next level in terms of customer experience and sales volume.
#1: Website Design
No matter the size of your business or the number of products or services, if your website doesn’t visually appeal to users you will likely lose them forever. While aesthetics are subjective, there are design elements and tricks that are proven to increase the likelihood of leads converting clicks to sales on online shops. Are you capable of coding your own website? If you’re not wanting to buy a ready-made template either, outsource the web design to an agency or expert. Using cloud storage services, you can share and keep your website’s photography, logos, stock items, and more safely and securely.
#2: All About The Details
Make sure your website has a detailed and informative “About Us” page. This space allows you to tell your story, who you are, why your products and services are the best, and what you’re offering customers and clients. Also add your contact information and contact section, address, and social media channels. Consider this to be the street-facing window of your online store.
#3: Support and Customer Service
Does your website offer live support? Does it have a live chat function? These functions help customers with their buying decisions. It also reinforces to customers that you’ll support them if something were to go wrong with their purchase, order, payment, product or service. You don’t need to be available 24/7, but operating a live chat service during regular business hours is now expected by most online users. You can also make use of a telephonic helpline or a message center.
#4: Order Management
Nothing says efficiency and expert more than quick and consistent order management processes. For you as a business manager, it frees you up to grow your business instead of hassling to process paperwork and get packages out of the door. For customers, automated messages and updates show your business’ efficiency and build trust.
#5: Product Reviews
Product reviews are fantastic tools to build trust in the marketplace. Shoppers will be able to read the experiences and feedback of people that actually bought from your store before. They can learn about the quality of your products or services, your processes, and your customer services.
Conclusion
You might have the experience or the expertise to build an amazing online store yourself. Accessing reliable online services that can do so will grow your business from startup to established business. The Internet is a big space: there’s room for another superstar of e-commerce.
