Microsoft to close most of its retail stores, turn flagships into ‘Experience Centers’


The Microsoft Store in New York City will become a “Microsoft Experience Center” while most other locations will be shut down. 

Sarah Tew

Microsoft is shuttering its retail stores around the world, the company said Friday morning, transitioning its direct sales focus to online outlets like and the stores inside Xbox and Windows. 

Flagship Microsoft Store locations, including stores in London, New York City, Sydney and at the company’s Redmond, Washington headquarters will become “Microsoft Experience Centers.” 

The Windows-maker says that the closing of the physical locations will “result in a pre-tax charge of approximately $450M, or $0.05 per share, to be recorded in the current quarter ending June 30, 2020.”

Microsoft Stores have been closed since March due to the coronavirus pandemic. The company says that employees from the store locations will “continue to serve customers from Microsoft corporate facilities and remotely providing sales, training, and support.”

“Our sales have grown online as our product portfolio has evolved to largely digital offerings, and our talented team has proven success serving customers beyond any physical location,” Microsoft corporate vice president David Porter said in a statement. 

“We are grateful to our Microsoft Store customers and we look forward to continuing to serve them online and with our retail sales team at Microsoft corporate locations.”

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